SHIPPING

We strive to process, manufacture, and ship orders within 1 – 3 business days after placing an order. Our business days are Monday through Friday, excluding holidays. Please note that during peak holiday seasons, processing times may be longer.

The delivery speed depends on the shipping option selected at checkout, in addition to the manufacturing time for your order. Once your order ships, you will receive an email notification confirming shipment.

 

FREE DOMESTIC SHIPPING

Enjoy complimentary shipping on domestic orders via First Class Mail with USPS (US Postal Service). Orders shipped via First Class Mail typically arrive within 5 – 10 business days.

 

STANDARD SHIPPING WITH TRACKING

Add tracking to your order for $4.5. Estimated delivery time is 4 – 8 business days from shipment. Ships within 1 – 3 business days.

 

DOMESTIC EXPEDITED SHIPPING

Need your Amaze Pet Store items quickly? Choose from our expedited USPS shipping options:

– Priority with Tracking: $8.95, estimated delivery within 3 – 5 business days from shipment. Ships within 1 – 3 business days.

– Express with Tracking: $25.

 

INTERNATIONAL SHIPPING

At this time, we do not offer international shipping. However, we are continually exploring options to expand our services globally. If you have a specific request or need assistance with international shipping, please reach out to us at [email protected]. We’re here to help and will do our best to accommodate your needs.

 

RETURNS & EXCHANGES

At Amaze Pet Store, our priority is your satisfaction. If the product you ordered doesn’t meet your expectations within 60 days of delivery, we are happy to facilitate an exchange or issue a refund at no additional cost once the item is returned to us. Please note that bulk and large volume orders are subject to a 30% restocking fee for returns.

Before initiating a return or exchange, please contact us via email at [email protected]. Kindly include your order number in your email.

 

How to Return by Mail

Follow these steps:

  1. Securely pack the item, including your name, address, email, phone number, order number, and a brief reason for the return. If requesting an exchange due to an error in personalization, please provide the corrected details.
  1. Address the package to:

   AMAZE PET STORE RETURNS

35930 6 MILE RD, LIVONIA, MI 48152

Please note: You are responsible for return shipping costs.

  1. Amaze Pet Store is not liable for items lost or damaged during transit. Consider using a carrier that provides tracking and insurance for your package.